New Leaf Recruitment is excited to partner with a prominent Irish brand to recruit a proactive and customer-focused Customer Service Executive. This role is essential in providing exceptional service and support to the brand's loyal customer base. If you are passionate about delivering outstanding customer experiences and have a strong interest in e-commerce, we would love to hear from you!
Role Overview:
As a Customer Service Executive, you will be the first point of contact for customers, providing assistance through various channels such as phone, email, and live chat. You will handle customer enquiries, process orders, and ensure timely and accurate responses to resolve any issues. Working closely with the E-Commerce Manager and the broader team, your role will contribute significantly to enhancing customer satisfaction and loyalty.
Key Responsibilities:
- Customer Support: Respond promptly to customer enquiries via phone, email, and live chat, providing clear and helpful solutions.
- Order Management: Process customer orders, returns, and exchanges accurately, ensuring all transactions are handled efficiently.
- Problem Resolution: Address and resolve customer complaints or issues, escalating complex cases to the relevant team members as needed.
- After-Sales Support: Follow up with customers post-purchase to ensure satisfaction and address any concerns.
- Product Knowledge: Maintain up-to-date knowledge of the company’s products, promotions, and policies to provide accurate information to customers.
- Reporting & Analytics: Track customer interactions and feedback, providing insights to improve service delivery and customer experience.
- Collaboration: Work closely with the E-Commerce Manager, Order Fulfilment Executive, and Content Creator to align on promotions, campaigns, and customer communications.
- Continuous Improvement: Identify opportunities to improve processes and enhance the customer journey.
Candidate Profile:
- Experience: 1-2 years of experience in a customer service role, ideally within an e-commerce or retail environment.
- Communication Skills: Excellent verbal and written communication skills, with a strong customer-centric approach.
- Digital Proficiency: Comfortable using CRM systems, live chat platforms, and Microsoft Office Suite.
- Problem-Solving Skills: Demonstrated ability to think on your feet and resolve customer issues efficiently.
- Organisational Skills: Highly organised with a strong attention to detail and the ability to multitask in a fast-paced environment.
- Team Player: Collaborative mindset with a willingness to support colleagues and work cohesively within a team.
- Adaptability: Self-motivated, proactive, and able to adapt to evolving business needs.
What’s on Offer:
- Location: Full-time, on-site in Dublin 2.
- Benefits:
- Competitive salary and performance-related bonuses.
- Generous employee perks and access to seasonal freebies.
- A supportive, inclusive, and collaborative work environment.
- Opportunities for professional development and career growth within an expanding organisation.
- Comprehensive training to set you up for success in your role.
If you are enthusiastic about customer service and eager to be part of a vibrant team, apply today!